Technical Support Engineer

About the role

Provide on-site installation, validation and commissioning of instruments. Perform hands-on on-site troubleshooting, service and repairs. Provide high level technical support or training to customers at their location. Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales.

Key responsibilities

• Provide on-site installation, validation and commissioning of instruments
• Perform hands-on on-site troubleshooting, service and repairs
• Provide high level technical support or training to customers at their location
• Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales
• Preparation of quotations and clarification of technical specifications with customers
• Timely and professionally handle field sales/service calls and issues arising from field visits
• Timely complete and submit all required paperwork
• Response to clients & colleagues during weekends or public holiday if needed
• Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
• Establish and develop good customer and supplier service relationships
• Travel nationwide or worldwide to meet manufacturers/customers

About you

• Diploma/Degree in Science/Engineering or equivalent
• Passion for learning about new technology and products
• Proven track record in sale or service of scientific/capital equipment
• Experience in Failure analysis such as SEM, X-ray, AFM, Microscopes is welcome
• Flexible with schedule and discipline
• Minimum 1-3 years' experience in Industrial/Failure Analysis, R & D Equipment
• Able to visit local and overseas customers/suppliers when needed
• Possess driving licence
• Multilingual ability is a plus
• Sales or service experience in Electronics/Semiconductor/Manufacturing/Life sciences/Oil and Gas/Chemical/Plastics is welcome