Technical Support Engineer

The Technical Support Engineer will also analyze and resolve software application issues and work

closely with the Support Manager to ensure correct resolution. Candidates must be energetic possess a strong motivation to learn new technologies and provide remarkable customer service. High level of communication and follow through skills are two key strengths for this role. Traveling up to 25% is a requirement for this position.

Requirements Background:

● Solid 4-5 years minimum overall in a business IT support role

● 1 or more technical certifications (MCP, MCSE, A+)

● Bachelor's degree from a four-year college or technical school

Technical Experience:

● Microsoft Windows 10/11 Desktop OS administration and troubleshooting

● Printer configuration and troubleshooting

● Network print management administration

● Office 365 Business and Enterprise Edition support (including Outlook and SharePoint)

● Desktop Hardware Configuration and Management

● VPN configuration and support

● Video, Web and voice conferencing

● Microsoft Dynamics (SL / GP) a plus but not a requirement

● Mobile Device Management – (Intune MDM experience a plus)

● Active Directory Administration and User Management (both local and M365)

● Background in enterprise software support and training a plus

● SMART board administration and troubleshooting a plus

● Experience working with helpdesk ticketing systems (ZenDesk a plus)