Technical Support Engineer

Role & responsibilities

• Handle and resolve technical queries raised by clients via calls, email, or ticketing system
• Coordinate with the engineering/R&D team to escalate and track unresolved issues
• Prepare and maintain technical documentation, reports, and query resolution logs for ongoing projects
• Assist clients with product setup, basic troubleshooting, and usage guidance
• Maintain accurate records of client interactions and issue status
• Contribute to building an internal knowledge base/FAQ for recurring issues

Preferred candidate profile

• Diploma / B.E. / B.Tech in Electronics, Electrical, Mechanical, or related Engineering field
• Basic understanding of technical/electronics concepts is preferred
• Strong written and verbal communication skills
• Comfortable with documentation and report writing
• Good problem-solving approach and patience while handling client queries
• Freshers with the right attitude are welcome to apply

Perks and benefits

• Hands-on exposure to robotics and hardware technology projects
• Learning opportunity in a fast-growing robotics startup
• Performance-based salary revision after 3 months
• Friendly and collaborative work environment