Technical Support Engineer

Responsibilities:

1. Identifying hardware, diagnosing, repairing faults, software solutions and troubleshooting technical issues.
2. Deploy, Install and configure set of hardware and software, and provide on-site training and support services.
3. Managing multiple cases and activities as assigned by following SOP and provide pre and post activity report as and when required.
4. Able to work ad hoc or project basis. Such as deployment, handover, standby, Go Live, corrective & preventive maintenance.
5. Managing maintenance stock daily updates after usage.
6. Provide technical support to other teams with resolution as and when needed or assigned.
7. Following Standard Operating Procedure (SOP) for proper escalation based on Service Level Agreement (SLA) by projects.
8. Provide system setup, implementation, onsite training and support services at customer site.
9. Prepare pre and post implementation documentation as applicable.
10. Performs scheduled preventive maintenance and submit reports on work activities to customer and project coordinator.

Requirements:

1. Diploma in Computer Science or Information Technology.

2. Prior at least basic experience in technical support or similar role.

3. Attention to details with excellent problem- solving and analytical skills.

4. Excellence interpersonal skills, time management and punctual.

5. Able to work flexible hours including weekends; willing to travel.

6. Good written and verbal communication.

7. Open for Malaysian only.

8. Valid passport for travel.

Vacancy at Seberang Jaya only