Q
Quality Impact
Technical support engineer
Skills
SQL QueriesPythonDatadogSplunkAIITILChange Management
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹700,000 – ₹1,700,000 / year
Location:
Bengaluru, Karnataka, India
Work mode:
Hybrid
Published on:
17 September 2026
What they need
- Provide advanced incident resolution and RCA for escalated L2/L3 cases.
- Perform structured troubleshooting using SQL, APIs, logs, and diagnostics.
- Support global customers via 247 followthesun coverage.
- Collaborate with engineering teams for escalation management.
- Document RCA, create knowledge base articles, and mentor junior engineers.
- Use monitoring tools like Splunk, Datadog, Kibana, and CloudWatch.
- Leverage automation scripting (Python/Bash) to reduce MTTR.
- Apply ITIL processes for incident, problem, and change management.
- Maintain clear customer communication throughout case lifecycle.
- Drive measurable outcomes: AI Deflection >50%, First Time Resolution +25%, AI Draft Adoption >65%.
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