技术支持工程师 Technical Support Engineer

该职位来源于猎聘 Main Responsibilities： Customer Technical Support Provide technical support to global customer centers and service organizations. Act as the technical focal point for product-related inquiries and field issues. Deliver rapid and effective solutions to customer technical concerns. Represent the voice of customers within the organization and facilitate communication between customers and internal teams

Product Quality & Problem Solving

Lead investigations of customer complaints and product failures. Drive root cause analysis and corrective actions using 8D and other quality methodologies. Support warranty investigations and ensure sustainable resolution of quality issues. Participate in Product Quality Meetings (PQM) and Technical Committee Meetings (TCM).

Engineering & Product Support Support engineering change implementation and permit request reviews. Facilitate service handover activities from development to production. Manage technical documentation, service procedures, and spare parts information. Ensure compliance with relevant international standards and certification requirements.

Supplier & Spare Parts Engineering Support local supplier development and qualification activities. Participate in PPAP evaluations for new suppliers and spare parts. Identify and validate alternative suppliers to reduce supply chain risks. Maintain supplier technical data and engineering records. Training & Knowledge Sharing Develop technical training materials, troubleshooting guides, and service documentation. Support technical training programs for global service teams. Promote technical knowledge sharing and best practices throughout the organization. 主要职责： 客户技术支持（Customer Technical Support） 为全球客户中心及服务团队提供技术支持。 作为产品相关技术咨询和现场问题的主要技术接口人。 快速、高效地解决客户提出的技术问题。 代表客户声音，促进客户与内部团队之间的沟通与协作。 产品质量与问题解决（Product Quality & Problem Solving） 负责客户投诉及产品失效问题的调查与分析。 运用8D等质量工具开展根本原因分析，并推动纠正与预防措施的落实。 支持产品保修问题调查，确保质量问题得到有效且可持续的解决。 参与产品质量会议（PQM）及技术委员会会议（TCM）。 工程与产品支持（Engineering & Product Support） 支持工程变更（ECN）实施及偏差许可申请评审。 协调产品从研发向生产及服务阶段的顺利移交。 负责技术文件、服务流程文件及备件信息的管理与维护。 确保产品符合相关国际标准及认证要求。 供应商与备件工程（Supplier & Spare Parts Engineering） 支持本地供应商开发、评估及资质认证工作。 参与新供应商及备件的PPAP（生产件批准程序）评审。 识别、评估并验证替代供应商，降低供应链风险。 维护供应商技术资料及工程相关档案。 培训与知识共享（Training & Knowledge Sharing） 编制技术培训教材、故障诊断指南及服务技术文件。 支持全球服务团队的技术培训与能力提升工作。 推动技术知识共享与实践推广，提升组织整体技术能力。 Skills / Knowledge / Experience： Bachelor's degree or above in: Mechanical Engineering，Electrical Engineering，Automation Engineering Mechatronics Minimum 5 years of experience in one or more of the following areas: Technical Support Product Engineering Manufacturing Engineering Quality Engineering Service Engineering Experience in industrial equipment, vacuum technology, semiconductor equipment, compressors, or automation products is highly preferred. Practical experience in product troubleshooting and customer issue resolution 任职资格： 本科及以上学历，专业包括：机械工程、电气工程、自动化工程、机电一体化等相关专业。 具备至少 5 年及以上以下一个或多个领域的工作经验： 技术支持（Technical Support） 产品工程（Product Engineering） 制造工程（Manufacturing Engineering） 质量工程（Quality Engineering） 服务工程（Service Engineering） 具有工业设备、真空技术、半导体设备、压缩机或自动化产品相关行业经验者优先。 具备丰富的产品故障诊断与分析经验，能够独立解决客户技术问题并推动问题闭环改善。