Technical Support Engineer

Company Description
Haloocom is one of the fastest-growing brands in the Enterprise Communications Platform space. It is now present in 6 countries and spread across all major cities in India, constantly innovating and upgrading its applications based on ANI (Artificial Narrow Intelligence) tools such as NLP Voice Bots and Chat Bots.

Catering to over 1 lakh users globally

• Specialized in Unified Communications with an Omnichannel Platform

• Integrated with world-renowned applications such as Facebook, WhatsApp, and Twitter

• Integrated with leading CRMs such as Salesforce and Zoho

• The executive management team brings over 100 man-years of combined experience in Telecom

• Expertise in implementing 5,000+ projects worldwide

• Experience in mission-critical government projects catering to the worlds largest employer

  Role Description
  We are looking for a Technical Support Engineer to handle the implementation, maintenance, and troubleshooting of Haloocoms enterprise communication solutions. The role involves system installation, resolving technical issues, and providing timely remote and onsite support to ensure smooth and reliable system operations for customers.

  Key Responsibilities

  • Implement and install solutions in the customers test and production environments.

  • Work onsite and offsite to troubleshoot and diagnose customer-reported issues across different levels of the solution, including Database, Application, Network, Communication, and Integration Interface levels.

  • Act positively and respond promptly to customer requests and support tickets.

  • Prepare, review, and ensure the accuracy of technical documentation.

  • Conduct preventive and corrective maintenance visits at customer sites, either physically or remotely.

  • Install, upgrade, and maintain equipment, servers, gateways, switches, and endpoints.

  • Provide technical support and guidance to end users, resolve user-reported issues, and conduct training sessions to enhance their understanding of the systems.

  • Document system configurations, network diagrams, troubleshooting procedures, and user guides to maintain an up-to-date knowledge base.

    Key Skills and Experience Required

    • Bachelors degree in Telecommunications, Computer Science, or a related field with 1 to 3 years of experience.

    • Working knowledge of Linux and Asterisk.

    • Ability to read and understand simple shell scripts and familiarity with common Linux commands, filesystem, user, and process concepts.

    • Basic understanding of networks and the ability to perform basic network diagnostics and maintenance.

    • Knowledge of telephony systems, including VoIP, SIP, and digital/analog endpoints.

    • Understanding of IP networking concepts, protocols, and technologies, including LAN, WAN, VLAN, and routing.

    • Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.

    • Good communication skills, high motivation, and the ability to work independently.

    • Fast learner and detail-oriented.

    • Familiarity with remote desktop applications and help desk software.

      Perks

      • Health Insurance of Rs. 2 lakh sum insured, covering self, spouse, and children.
      • 30 Annual Paid Leaves (18 Casual + 12 Personal Time Off).
      • Rewards and Recognition Program.
      • Annual company outing to celebrate success together.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.