Technical Support Engineer

𝗥𝗼𝗹𝗲 : 𝗟𝟮 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿

𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻 : 𝗛𝗼 𝗖𝗵𝗶 𝗠𝗶𝗻𝗻 𝗖𝗶𝘁𝘆, 𝗩𝗶𝗲𝘁𝗻𝗮𝗺 [ 𝗪𝗼𝗿𝗸 𝗳𝗿𝗼𝗺 𝗼𝗳𝗳𝗶𝗰𝗲 𝗱𝗮𝗶𝗹𝘆 ]

𝗗𝘂𝗿𝗮𝘁𝗶𝗼𝗻 : 𝟭𝟮 𝗠𝗼𝗻𝘁𝗵𝘀 𝗿𝗲𝗻𝗲𝘄𝗮𝗹 – 𝗹𝗼𝗻𝗴 𝘁𝗲𝗿𝗺

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀

• Provide L2 support for enterprise network incidents, requests, and changes.

• Configure, maintain, and troubleshoot LAN/WAN environments.

• Manage routing and switching infrastructure across multiple sites.

• Support and administer firewall platforms such as Palo Alto, Fortinet, or Cisco Firepower.

• Manage wireless networks including Cisco, Aruba, or Meraki solutions.

• Monitor network performance and proactively address issues.

• Perform firmware upgrades, patching, and configuration backups.

• Participate in network implementation, migration, and optimization projects.

• Create and maintain network documentation and operational procedures.

• Work with vendors and internal teams to resolve complex network issues.

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗱 𝗦𝗸𝗶𝗹𝗹𝘀

• Strong hands-on experience with:

• Routing (BGP, OSPF, EIGRP)

• Switching (VLANs, STP, EtherChannel, VxLAN preferred)

• Firewalls (Palo Alto, Fortinet, Cisco Firepower)

• Wireless (Cisco, Aruba, Meraki)

• Solid understanding of TCP/IP, DNS, DHCP, NAT, VPN, and QoS.

• Experience with network monitoring and troubleshooting tools.

• Knowledge of network security best practices.

• Excellent communication and customer-facing skills.

𝗣𝗿𝗲𝗳𝗲𝗿𝗿𝗲𝗱 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀

• CCNA / CCNP

• PCNSA / PCNSE

• Aruba ACMP

• Fortinet NSE

𝗡𝗶𝗰𝗲 𝘁𝗼 𝗛𝗮𝘃𝗲

• Exposure to SD-WAN

• Network Automation (Python, Ansible)

• Cloud networking (AWS/Azure)

• NAC solutions (Cisco ISE, ClearPass)