Technical Support Engineer

Wordtext Systems Inc. is looking for TECHNICAL SUPPORT ENGINEER!

Minimum Qualifications:

• Bachelor's degree in Computer Engineering, Electronics Communication Engineering, Information Technology, or Computer Science.
• With at least 1-3 years of work experience in the same industry.
• Fresh graduate is welcome to apply
• Have a background with the Storage, Networking and different Platforms of Operating System.
• Must be knowledgeable to different IT Products
• Technical certifications in IT and in the Electronics Security field are an advantage
• Must be willing to travel occasionally either locally or internationally when needed.
• Must have an experience in Product Demo/ Presentations.
• Demonstrate strong interpersonal skill to lead and mentor junior team members to ensure project success and professional growth.
• Must be willing to sign a 2-year employment bond.

Job Responsibilities:

Pre-Sales

• Learns and understands the product/s assigned to be supported for pre-sale or post-sale activity.
• Assists sales in discovering the client’s needs.
• Creates design and/or bill of materials to solve the client’s problem or needs.
• Accompanies the sales or product team in client calls to assist with all technical queries and questions from the sales team, resellers, and end-users.
• Conducts technical presentations and Demonstrates products and/or solutions to clients, when needed.

Post/After-Sales

• Support or assist resellers in installing/configuring the product/s at their customer’s site.
• Provide basic training and instruction to resellers on how to use the product/s effectively.
• Support or assist resellers in their inquiries regarding the product/s.
• Facilitates warranty and support claims of resellers with the product manufacturer.

Job Types: Full-time, Permanent

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Free parking
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Work from home

Work Location: In person