Technical Support Engineer

Technical Support Engineer

Full Time

Bengaluru, India

A clearer role summary, responsibilities, and application entry point are laid out below so this page feels like a destination, not a placeholder.

Role type

Full Time

Bengaluru, India

Role Details

Location: Bangalore

Job Type: Full-time

Relevant Experience: 2-5 years

As a Technical Support Engineer at 42Gears, you will play a pivotal role in guaranteeing client satisfaction through prompt and efficient technical assistance.

Roles and Responsibilities

• Handle incoming support calls, emails, and chat messages from clients encountering technical issues.

• Diagnose and troubleshoot technical issues associated with our unified endpoint management product.

• Provide clear, step-by-step guidance and solutions to clients, ensuring a positive and constructive customer experience.

• Escalate intricate technical issues to the appropriate internal teams for resolution.

• Collaborate seamlessly with cross-functional teams to ensure timely and effective problem resolution.

• Document and meticulously track support issues to contribute to a comprehensive knowledge base.

• Stay abreast of the latest features and updates on our unified endpoint management product.

• Conduct product training sessions for clients and internal teams as required.

• Communicate effectively with clients, keeping them informed of the status of their support requests.

• Uphold a high level of customer satisfaction through professional and courteous communication.

Requirements

• Bachelors degree in a relevant technical field or equivalent practical experience.

• Demonstrated experience in technical support or a comparable customer-facing role.

• Proficient troubleshooting and problem-solving skills.

• Effective communication and interpersonal abilities.

• Ability to work both independently and collaboratively in a fast-paced environment.

• Previous experience in a SaaS environment and a strong understanding of UEM and related technologies are advantageous.

Additional Mandatory Requirements

• Availability to handle customer support through various channels, including calls, emails, and chats.

• Ability to work from the office.

• Willingness to work in rotational shifts covering a 24/7 operation.

In summary, we are looking for a dedicated Technical Support Engineer who not only possesses the required technical skills but also excels in communication, collaboration, and ensuring a positive customer experience in the context of 42Gears unified endpoint management product.

Ready to apply

Keep this role in view and open the application form when youre ready.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.