Technical Support Engineer

To support the sales team with on-site or remote demonstrations, installation/training/reparation of the product scope under service responsibility throughout the entire region.

Responsibilities

• Assist in selling standard or customized technical solutions
• Provide online, remote, or on-site demonstrations or testing of the supported solutions and installation/training
• Collaborate with sales representatives to participate in organizing sales activities to achieve established revenue and profit targets (exhibitions, roadshows, phone and on-site exploration, potential customer follow-up, etc.)
• Weekly reports may affect the company's business positioning activities and market development (customer needs, standards, competition, etc.)
• Maintain a high level of market, technical, and product knowledge by attending company training courses
• Monitor changes in market application demand

Qualifications

• Education background: Business engineers or electromechanical or optical engineers with dual technical and business backgrounds
• At least 3 years of commercial experience in supporting industrial equipment (ideally CN and/or laser).
• Interest, curiosity, and motivation towards technology and new marketing methods.
• Travels and on-site presence
• Master the use of IT tools (Windows environment, Word, Excel, CRM software, etc.) and CAD/CAM software
• Good knowledge of Chinese and English