Technical Support Engineer

Job responsibilities：

1. Responsible for the debugging guidance of the corresponding regional products, organizing technical training, maintenance and upgrading work (including inverters, data collectors, and management systems);

2. Carry out product technology and solution work such as photovoltaic inverters; responsible for the drafting and review of technical agreements, the provision of project technical information, and the drafting and review of technical bids;

3. Collect and study the medium- and long-term needs of customers for products, provide demand input for the company's product planning and development, and participate in the process review of photovoltaic inverter product development and iteration;

4. Responsible for the market docking, intelligence information collection and analysis of photovoltaic inverter products, and responsible for market demand customer technical support and answering questions;

5. Other tasks assigned by superiors.

Requirements:

1.Bachelor degree or above, 3 years or above experience in digital energy solution or technical support; with product development experience is preferable.

2.Have a good command of English which can be used as working language, local language proficiency, and multilingual is preferable.

3.Excellent interpersonal understanding and communication skills, actively sensitive to customers’ feedback, and timely meet the needs and requirements of customers.

4.Ability to adapt cross-cultural working environment.