Technical Support Engineer

Technical Support Engineer

• Date Posted 12, October, 2024
• Experience 0 - 1 Years
• Qualification Bachelors Degree
• Location Hyderabad, India

Job Description

As a Technical Support Engineer, the candidate will work in a stimulating environment that is collaborations-paced and technically innovative. This role requires external-facing client communication, so the candidate will have a professional approach and will be comfortable working with customers across the globe and time zones. We require a go-getter proactive personality with exceptional communication skills.

Responsibility

• Provide Technical Support to Enterprise customers via web, email, online sessions, and other channels as required i.e. handling technical customer queries day-to-day.
• Perform problem determination to identify and isolate failure points including hardware, application, customer setup, and/or documentation.
• Take quick ownership of customer issues (as L1 support) and strive to achieve customer satisfaction/resolution quickly.
• Follow standard procedures for escalation of unresolved issues to the appropriate internal teams after accurate analysis and issue re-creation process.
• Research, diagnose, troubleshoot, and identify solutions to resolve non-standard customer issues.
• Funnel product improvement requests to the engineering development pipeline Drive the resolution to customer issues.
• Work with sales to effectively handle pre-sales questions, and as appropriate pass sales leads to the Sales team.
• Champion customer satisfaction.

Requirements

• Requires 0-1 year of IT and/or technology work experience Or Technical Support work experience (L1/L2)
• Requires excellent communications skills and presentation skills with the ability to communicate effectively at all levels both within and outside the organization.
• Knowledge of communication protocols such as I2C, SPI, CAN, or USB is required.
• Programming/Scripting skills (Eg., C/C++/Python, XML)
• Prefer prior Embedded Technology Experience providing L1/L2 support.
• Good knowledge and hands on experience in PC (Personal Computer) configurations (both Software and Hardware) with methods of Troubleshooting.
• Prefer diverse Operating System experience including Windows, Mac OS X, and Linux OS.
• Bachelors degree in Computer Science, Electronics Engineering, or a related field.
• Certification in Embedded Systems, Python programming, or IT support may be a plus.

Education Qualifications

• Require a Bachelors Degree in Electronics and Communication Engineering (or equivalent)
• Strongly prefer a Masters Degree in Electronics and Communication Engineering (or equivalent)

Skills

I2C SPI CAN USB C/C++ Python XML

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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.