Technical Support Engineer

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

Candidate should have Valid authorization to work in UK

Role definition

Join a team of IT support technicians within a large international organization, providing on-site assistance through the IT Lounge. The role involves welcoming users, identifying their needs, offering technical guidance, and resolving incidents and service requests. You will serve as the first point of contact for end-user support, ensuring a high level of customer service and efficient resolution of IT-related issues. This is a 100% on-site role.

Responsibilities

• Resolve incidents and user service requests
• Complete service requests and set up equipment
• Process, track and close tickets on the Service Now ticketing tool
• Assist users on the use of equipements, meeting rooms and others
• Master and enroll PCs and smartphones, Mac knowledge is a plus
• Hands & eyes on printers, wifi and network systems, knowledges there are a plus
• Equipment inventory
• Writing and updating procedures, proposing improvements
• Possible remote support for onboarding other technicians
• The technical environment: Service Now ticketing tool, Windows 11, Office 365 environment.

Language Fluent English needed

Benefits

• A supportive, diverse and global team with a brilliant culture.
• Competitive compensation and benefits. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
• To know more about us visit – www.hcltech.com
• For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice.