Technical Support Engineer

Urgent Requirement

**Job Title: Technical Support Engineer** **Company:** GKP Web Solutions

About the Company:- GKP Web Solutions is looking for a Technical Support Engineer to join our team supporting Auction Marketer, a UK-based auction platform business. This is a client-facing, technical support role that acts as the first point of contact for support queries, working closely with our development team to ensure issues are tracked and resolved efficiently.

Responsibilities & Job description -

• Answer and triage live support calls and tickets related to the auction platform, responding within agreed time targets (SLAs) - Log every issue clearly, capturing what happened, when it occurred, and which client site was affected - Coordinate with the development team — raising tasks for bugs or feature issues, tracking them through to resolution, and keeping clients updated on progress - Maintain internal documentation and build out knowledge-base articles for common issues and recurring queries - Support client onboarding — helping new clients or new client sites get set up and oriented.
• Eligibility
• 2–3 years of experience in IT support - General IT support background, with a genuine willingness to learn our specific technology stack - Strong client-facing communication skills — this is a must, given the role involves direct client calls - Flexibility to support occasional odd hours, including live auction day support.
• Good communication

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Work from home

Work Location: In person