Technical Support Engineer

Responsibilities

• Support customers via email, phone, and webcasts.
• Help customers with product installation, usage, and troubleshooting.
• Maintain and update the knowledge base.
• Improve support processes and tools.
• Work with Support, R&D, Delivery, and Product teams.

Requirements

• Experience in a similar software support role.
• Experience with Linux/UNIX environments.
• Knowledge of firewall administration (Checkpoint, Cisco, Juniper, Fortinet, etc.).
• Experience supporting network security software.
• Strong problem-solving and communication skills.
• Quick learner and good team player.
• Good written and spoken English.
• Able to handle pressure and multiple tasks.