Technical Support Engineer

Duties and Responsibilities

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field
• With previous experience as Technical Support Engineer
• Strong troubleshooting and problem-solving skills
• Knowledge of hardware, software, operating systems, and networking
• Good communication and customer-service skills

Pay: Php25,000.00 - Php30,000.00 per month

Work Location: In person