Technical Support Engineer

Key responsibilities

• Provide technical installation for on-site installation and online calls
• Provide on-site service and support to customers; not limited to local customers. For instance, problem verification, solution, and checking defective items to investigate and repair
• Set up, configure, and commission our products for customers
• Handles technical inquiries and requests for quotations on technical services
• Produce relevant reports for all work relating to on-site problems such as root cause analysis, service report, commissioning report, etc.
• Handle customer service calls on defective products and preventive maintenance
• Support the sales team in providing technical solutions to meet customers' needs

About you

• Diploma in Engineering or related fields
• Minimum 1-3 years of sales experience in M&E, control & automation industry
• Mature, self-disciplined and results-driven
• Clear presentation ability with excellent communication skills
• Strong interpersonal skills and customer focus to establish positive relations