Technical Support Engineer

Responsibilities:

• Provide technical support and maintenance services to clients, ensuring the optimal performance of their systems.
• Troubleshoot and resolve issues related to Intelligent traffic system and ANPR both remotely and on-site.
• Handle multiple support requests simultaneously, prioritizing tasks based on urgency and impact.
• Collaborate with internal teams and external partners to coordinate resolution efforts and escalate complex issues when necessary.
• Document support activities, including issue diagnosis, troubleshooting steps, and resolution outcomes.
• Conduct regular system inspections and audits to identify potential issues and proactively address them.
• Deliver technical training and knowledge sharing sessions to clients and internal teams as needed.
• Stay up-to-date with the latest developments in Hikvision Products and Solutions and maintain strong product knowledge.

Requirements:

• Bachelor's degree in Engineering.
• Minimum of 3 years of experience in technical support in electronic security (CCTV, Access Control and related fields).
• Extensive training experience.
• Strong knowledge of Hikvision products and solutions.
• Knowledge of traffic solutions and ANPR systems.
• Familiarity with AI technologies will be an added advantage.
• Ability to work independently with minimal supervision, while also collaborating effectively with team members and other stakeholders.
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
• Exceptional troubleshooting skills, with a systematic approach to problem-solving.
• Proven ability to handle multiple issues simultaneously and prioritize tasks effectively.
• Strong coordination and interpersonal skills, with the ability to work effectively across different teams and departments.