Technical Support Engineer

Technical Support Engineer – French Speaking

🔸 France - Remote

🔸 French & English Required

🔸 Healthcare IT / Medical Imaging

🔸 Linux | Windows | Networking | Technical Support

🔸 PACS | DICOM | HL7 – Desirable

PLEASE CONNECT WITH THE JOB POSTER AND FOLLOW THE KENKOTECH PAGE

About the Role:

Our client is a leading global healthcare technology company developing AI-powered medical imaging and clinical software used by healthcare providers around the world.

As they continue to expand their European support organisation, they are looking for a French-speaking Technical Support Engineer to provide first- and second-line support to healthcare customers using their technology.

This is a hands-on, customer-facing technical support position where you'll investigate and resolve issues across software, operating systems, networking, servers and healthcare IT environments .

You'll act as a key point of contact for customers, taking ownership of technical issues, keeping users updated and working closely with Product, Engineering and IT teams when escalation is required.

What You'll Do:

• Provide first- and second-level technical support for healthcare IT systems and software

• Troubleshoot and resolve application, operating system, hardware and connectivity issues

• Support customers via phone, email and ticketing systems

• Monitor and triage incoming support tickets and assign or escalate issues appropriately

• Troubleshoot within both Linux and Windows environments

• Use command-line tools, logs and system information to diagnose technical problems

• Support software updates, installations and user onboarding

• Escalate more complex issues to Engineering, Product and IT teams and follow them through to resolution

• Maintain accurate records of incidents, troubleshooting steps and solutions

• Support key customers and provide clear updates throughout the resolution process

• Contribute to internal documentation, knowledge bases and improvements to support processes

• Participate in an on-call / rotating support schedule when required

What We're Looking For:

- Fluent French and English – essential

• 1+ years of experience within IT support, application support, technical support or a similar role

• Experience supporting customers in a technical environment

• Strong troubleshooting and analytical skills

• Hands-on experience with Linux and Windows operating systems

• Comfortable working with command-line environments

• Good understanding of networking, servers and general IT infrastructure

• Experience troubleshooting complex software applications

• Experience working with ticketing systems and structured support processes

• Strong customer communication skills, both written and verbal

• Able to manage multiple technical issues and remain organised under pressure

• Comfortable working independently while collaborating with wider technical teams

Healthcare Experience:

Experience within healthcare IT, clinical software or medical imaging would be highly valuable.

Knowledge of any of the following would be particularly beneficial:

- PACS / Radiology systems

- DICOM

- HL7

- EMR / clinical software

• Radiology workflows

• Healthcare data storage and archival systems

Certifications such as CompTIA Linux, Red Hat, CCNA or CCNP would also be advantageous, but are not essential.

Location & Working Environment:

This is a remote / hybrid European position supporting customers across the region.

Occasional travel may be required, and candidates should be comfortable participating in a flexible support or on-call rotation when needed.

It's a strong opportunity for someone who enjoys hands-on troubleshooting, customer interaction and solving complex technical problems , while building deeper experience within healthcare technology and medical imaging.

Interested candidates should apply via LinkedIn or send me a direct message for a confidential conversation.