Technical Support Engineer

Role & responsibilities

We are excited to announce an opening for a Technical Support Engineer position tailored for fresh graduates in Computer Science or Information Technology. This is an excellent opportunity for individuals who are eager to kick-start their career in IT
and are passionate about technology and customer service.

Key Responsibilities:

• Provide first-level technical support and troubleshooting for IT-related issues.
• Manage and resolve service requests and incidents efficiently.
• Assist in the administration and support of Microsoft services and applications.
• Support networking issues and cloud-based services.
• Collaborate with other IT teams to ensure seamless resolution of issues.
• Maintain detailed documentation of service desk activities and resolutions.
• Communicate effectively with clients and stakeholders to provide status updates and gather necessary information.

Qualifications:

• Recent graduate with a degree in Computer Science, Information Technology, or a related field.
• Strong communication skills, both verbal and written.
• Basic understanding of Microsoft administration.
• Knowledge of networking principles and cloud technologies.
• Strong problem-solving skills and the ability to think analytically.
• Eagerness to learn and adapt to new technologies and processes.
• Ability to work well in a team-oriented environment.
• Hours of work 8 pm IST to 5 am IST (Night Shift)

We Offer:

• Competitive salary and benefits package.
• Mentorship and training programs to support your professional growth.
• A dynamic and collaborative work environment.
• Opportunities for career advancement within the company.
• Exposure to a wide range of technologies and IT practices.

Address : 11th Floor, Anandam Business Centre, 1108, Ganeshpeth Colony, Nagpur, Maharashtra 440018

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