Technical Support Engineer

• The Technical Support Engineer will be responsible for managing and resolving challenging issues for Planet partners and customers
• This includes developing subject matter expertise with Planet products and collaborating with other team members
• The successful candidate will be able to quickly gain an understanding of remote sensing, GIS, the Planet platform, API’s, and internal applications
• This is a customer-facing role in a very collaborative environment, and therefore, it requires solid interpersonal skills
• You will build strong relationships with product engineering teams to ensure smooth product deployments and timely resolution of technical problems
• Your contributions will directly enable customers to understand our changing world
• Provide technical support to Planet customers, partners, and employees via email, phone, chat, or in person
• Meet/exceed customer expectations regarding response frequency, quality, and overall experience
• Build foundational relationships with partner teams, including Engineering, Customer Success, Sales, and Product Management
• Troubleshoot complex technical issues and understand their impact on customer business priorities to develop solutions
• Manage and prioritize product bugs and enhancement requests
• Participate in projects that improve the efficiency, quality, and overall customer experience with Planet products

Benefits

• Comprehensive health plan
• Wellness program and massages
• Flexible time off
• Recognition programs
• Commuter benefits
• Learning and tuition reimbursement
• Parental leave
• Offsites and happy hours
• Volunteering benefits- Familiarity with geo-spatial data, satellite imagery, and GIS applications (e.g., ESRI, QGIS)
• Bachelor’s degree in Computer Science, Computer Engineering, or equivalent technical education and work experience
• Understanding of API integration and web application stacks
• 2+ years of experience in scripting languages (JavaScript, Python, Perl) and relational databases (e.g., MySQL, Oracle)
• Experience with AWS and container-based technology
• 4+ years of relevant experience in technical support, troubleshooting, and root cause analysis in a customer-facing role
• Willingness to travel as necessary to client sites and to participate in scheduled weekend on-call support
• Ability to multitask, prioritize workload, and work both independently and collaboratively
• Ability to manage communications for critical customer situations and coordinate resources
• Experience with Zendesk, JIRA, or comparable ticketing systems
• Ability to maintain a professional demeanor when handling complex user issues
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems- Application Deadline: October 3, 2026 at 11:59p PT