Technical Support Engineer

Technical Support Engineer (Full Time)

Location In Singapore: Islandwide

Salary(SGD): 3500 - 5000

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Job Description:

Job description:

• Perform troubleshooting issue and manage audio visual services.

• Handle calls / tickets / emails covering a range of incidents from hardware failures to software configuration problems, and general queries related to IT.

• Perform Level 1/2 diagnosis and resolution of incidents / requests raised

• Liaise with other support teams as required to resolve requests / issues in a timely manner

• Provide First Call Resolution (FCR) technical support via phone and email.

• Ensure calls are answered and emails are responded promptly.

Requirements:

- Nitec / Diploma in computer engineering or equivalent.

• Have a strong knowledge on service desk ticketing system, telephony system, email, online chat, service support processes.

• At least 1 to 3 years of working experience in helpdesk support/call center environment is preferred.

• Able to multitask and work independently.

• Able to perform on other IT domains, including software, hardware, servers, and network operations.

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