Technical Support Engineer

JOB SPECIFICATION

1. POST

Post: Technical Support Engineer

Depot / Department: OPERATIONS

Salary: DEPENDENT ON EXPERIENCE/COMPETITIVE

2. SUPERVISORY RESPONSIBILITIES/POSITION IN STRUCTURE

Responsible to: Operations Director

Liaising With: Depot Managers & Foreman, Electrical Manager & Electricians, Service Engineers, Technical Support Manager, Incident & Resolution Desk, Telemetry Manager, Senior Management Team – External OEM Suppliers

3. MAIN FUNCTION OF JOB (Note: in addition to these functions employees are required to carry out such other duties as may reasonably be required)

Support the business across the areas of Product, Quality & Service Delivery.

Improve the product quality of the Generator Power fleet through innovation and reliability actions.

Introduce engineering quality standards throughout the depot locations.

Manage project delivery across the areas of site installations, reliability campaigns and quality improvement initiatives.

Ensure high quality levels of service delivery and equipment readiness.

Ensure excellent customer service levels at all times.

4. MAIN DUTIES (brief description)

Duties/Responsibilities:

Product Engineering

Ensure new product introductions are communicated well throughout the business through documented procedures and product bulletins.

Support new product introductions through depot locations whilst also working closely with the OEM supplier to ensure timely feedback of any issues / observations ensuring these are recorded via the correct methods.

Working in conjunction with the OEM suppliers on any product developments or product infant care issues which are reported ensuring a solution is developed and delivered to the business.

Work closely with our supply chain partners on fault investigations identifying root cause failures and ensuring rectification program of works are delivered to the GP owned fleet.

Identify genuine warranty opportunities on equipment or components and ensure these are registered correctly with our OEM suppliers and our internal systems to maximise revenue opportunities.

Identify common fault issues within the business and investigate improvement actions to reduce these faults being reported – this can be through change of procedures, improved knowledge & training, component upgrades and replacement programs.

Technical Support:

Support Sales & Operation when required on technically complex hires ensuring the best use of the GP owned fleet on customers sites and where necessary support application engineering with our customers.

Support Depot Engineers with fault finding documentation via procedures to improve the businesses first time fix rate whilst on customer sites.

Identify areas of digital improvement across the business to enhance our service offerings to customers through being innovative across areas such as telemetry & fuel monitoring.

Complete equipment & site quality audits on underperforming sites to ensure our equipment is correctly installed and performing as expected.

Manage specific project initiatives across the business such as complex project site installations, reliability campaigns, quality initiatives..

5. REQUIREMENTS TO CARRY OUT JOB

Essential or desirable requirement (E/D) E D

Qualifications/Skills required:

GCSE High school or equivalent. E

Plant/Mechanical engineering qualifications E

Managerial Skills E

Experience required:

Experience on generators/plant equipment/heavy engineering (or similar) E

Specialist training required:

N/A

Personal characteristics/Attributes required:

Leadership Skills E

Must be flexible as the job may involve unsociable hours E

Good communication skills and the ability to connect naturally with people E

Work well on own initiative and as part of a team E

Ability to ensure the work gets done in a timely and effective manner E

Ability to follow Company policy and procedures. E

Ability to understand and implement written and verbal instruction. E

Self-motivation E

6. SPECIAL TERMS

Special conditions e.g. working with hazardous substances, equipment, animals etc: N/A

Working in different locations: The Company reserves the right to require you to work at a different location to meet the operational needs of the business.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

If you are interested in the above position please discuss in the first instance with your line Manager, then complete the application form and Email to:

Name

Date

Signature

Managers Signature

Work Location: On the road