Technical Support Engineer

Technical Support Engineer (Night Shift)

Location: Fortune Tower Shahra e Faisal, Karachi, Pakistan
Job Type: Full-Time | On-Site
Shift: 7:00 PM – 4:00 AM , Monday to Friday
Experience: 2–3+ years

About CronySoft

CronySoft is an innovative technology company providing AI-powered POS and Backoffice solutions that help retail businesses streamline sales, inventory, purchasing, reporting, workforce operations, and other critical business functions.

We are looking for a skilled Technical Support Engineer to support our growing international customer base and deliver an exceptional customer experience.

The Role

• Provide technical and application support for CronySoft POS and Backoffice solutions.
• Troubleshoot billing, sales, returns, inventory, purchasing, reporting, user access, and other retail workflows.
• Identify issues, provide effective solutions, and guide non-technical users clearly.
• Log, track, and follow up on customer cases through ticketing/CRM systems.
• Escalate complex issues to internal teams with complete documentation.
• Provide remote support using tools such as TeamViewer, AnyDesk, or similar platforms.
• Handle urgent customer concerns professionally and ensure timely follow-up.
• Collaborate with Technical, Development, and QA teams to resolve issues and improve customer experience.
• Maintain accurate records and identify recurring issues for product improvement.
• Continuously develop knowledge of CronySoft products and retail workflows.

Requirements

• Bachelor’s degree preferred.
• 2–3+ years of experience in Technical Support, Application Support, Helpdesk, or a similar role.
• Fluent English communication – spoken and written (mandatory).
• Strong troubleshooting, problem-solving, and customer-handling skills.
• Experience with ticketing/CRM tools such as Zendesk, Freshdesk, Zoho, Jira, Intercom, Salesforce, or similar.
• Basic knowledge of Windows, networking, remote support, and software troubleshooting.
• POS, retail, ERP, SaaS, inventory, or Backoffice experience is a strong advantage.
• Basic SQL/database knowledge is a plus.
• Relevant certifications are a plus.
• Comfortable supporting international, including USA-based, customers.
• Willing to work rotational shifts after probation.

What we offer

• Competitive Salary
• Punctuality Allowance
• OPD & IPD Benefits
• Annual Festival Bonus
• Performance-Based Allowances & Bonuses
• Paid Leaves & Leave Encashment
• Professional Training & Product Learning
• Relevant Certifications & Skill Development
• Career Growth Opportunities
• International Customer Support Exposure
• Collaborative, professional, and performance-driven workplace

How to Apply

Send your updated resume to [email protected]
cc: [email protected]

Subject: Application – Technical Support Engineer ( Night Shift) Position

Work Location: In person

Work Location: In person