Technical Support Engineer

Basalte ’s founding mission consists in marrying quality design with intuitive, intelligent home automation. This unique combination remains a crucial part of our DNA. We want to keep things simple and elegant, both in form and in function.

It all started with an innovative design switch but today we offer so much more: multifunctional design controls, sophisticated speakers, elegant iPad holders, an intelligent home server and even an intelligent remote control. We work closely with integrators, architects and interior designers who are active across the globe in the residential luxury market to make sure our smart home solutions can be integrated seamlessly into the most exclusive villas, apartments, hotels and yachts anywhere in the world.

As a Technical Support or Application Engineer you can become the trusted expert who empowers our customers to get the most out of Basalte’s high‑end smart home technology.

Your mission is to:

• Fully unleash your technical knowledge on our products in combination with your customer-oriented enthusiasm.
• Be in close contact with both our customers and colleagues from different teams.
• Be part of our Basalte support team by constantly supplying product support. You are an important link between engineering, production and our customers.

You are responsible for:

• Advising customers regarding the use of our products.
• The follow-up of questions or problems from customers in a structured and professional manner.
• Participating in Beta testing with the product development team and provide feedback, test reports, documentation and manual reviews.
• Providing training to customers in your role as a product technical specialist.
• Working on demo set-ups and participating in trade shows on a product-technical level.

We expect you to:

• Have a bachelor's degree (beneficial in Electrical Engineering, Mechanical Engineering, Civil Engineering, Computer Science or similar) and preferably at least two years of experience in a customer‑oriented environment.
• Have professional experience installing and troubleshooting home automation and IoT products.
• Be technically skilled and able to transfer that knowledge to customers.
• Be a driven problem solver and enjoy collaborating to find the best solution.
• Have a sense of initiative, stress resistant and know how to organize and manage multiple tasks.
• Work independently and with a team.

What's in it for you:

• A great place to work for a company focused on technology & design.
• Lots of room for growth.
• High-end luxury designed products.
• Focus on sustainability and innovation.
• Luxury projects in the higher segment.
• Competitive compensation and benefits package.