Technical Support Engineer

Technical Support Engineer Level 2 or Higher (2+ years or more of experience required)

Do you love computers? Servers?? All kinds of technology??? Do you like working with people and better yet, making technology work for people? Do you want to pursue a career track with unlimited growth potential in the field of Information Technology? Then this job could be the right fit for you! My consulting company is seeking a sharp, detail oriented, technology guru! If you're feeling stuck in a job that has no career advancement potential than this could be the perfect opportunity.

AccurIT Systems has been servicing Kansas City area business for over 25 years. As the firms managing partner I have over 30 years of IT experience, was an IT instructor and technical writer. This job presents a unique opportunity for you to learn, grow and become part of something special. I am looking for the right person to join the team, learn from the best, and become the best!

Please look over the job description below and if you find yourself saying phrases such as: "Oh, yeah, I can do that." "Got that." "Check!" Then apply today!

We are an equal opportunity employer. All applicants must be authorized to work in the United States on a full-time basis.

What you'll be doing (Microsoft Based Networks):

• Field support calls to service clients remotely prior to providing onsite support.
• Provide hardware and software help desk support to external users.
• IT Administration of cloud systems, Office365 and Exchange Online, Domain Providers - Domain Management, OneDrive, Google Drive, Other cloud file systems administration.
• Backup systems administration and management, Windows Backup, Synology and Managed Online Backup systems.
• Remote monitoring systems administration, alert management, policy management, configuration and installation of our RMM system.
• Install, configure and troubleshoot basic network systems and related issues, ISP modems, firewalls, network switches. (TCP/IP, DNS).
• Install, configure, troubleshoot and administration of Microsoft based server systems (AD, Exchange, File/Network sharing and Print services.).
• Install, configure and troubleshoot, firewalls, routers and network switching.
• Install, configure, and troubleshoot desktop, laptops and associated peripherals for external customers.
• Coordinate installation of desktop and laptop hardware and software, including associated peripherals (monitors, printers, smart devices)
• Provide support and train users when requested by the customer.
• Prepare and maintain documentation of desktop configurations.
• Create technical tips documents to be shared by the technical team.
• Install, configure and set-up computers, workstations, printers, MFP's and other network devices on the client network.
• Perform hardware/ software troubleshooting and maintenance activities on network computers, workstations, servers, printers, and other network devices on customer sites.
• Provide backup assistance to install, configure, troubleshoot and maintain network devices including servers, routers, switches, hubs, modems, UPS, cable panels, etc. on the network where applicable on the customer site.
• Seek other business opportunities while onsite at customers location. (understand their business and seek out areas and opportunities)
• Must be able to handle demanding deadlines, manage time effectively and prioritize appropriately.
• Provide technical leadership and guidance to other field technicians.
• Ensure that the customer receives world-class support and service.
• Communicate to management and raise issues quickly.

Experience and what you'll need to know to be successful in this position:

• 2 or more years working with cloud applications (O365, others), servers, networks, firewalls, users and computer support related issues including Microsoft Windows Server and Desktop operating systems and related networks.
• Understanding of TCP/IP functions including, network printing, routing, switching, DNS and ISP internet connectivity and configuration.
• Knowledge of e-mail systems functionality, setup and maintenance including Exchange Server, Exchange Online/Office365 administration and basic maintenance and administration.
• Understanding of migration of server based systems and core applications. Knowledge of parallel installations and imaging technologies to facilitate migrations and upgrades with minimal to no impact that would result in client downtime. (P2V, V2P, V2V (OS migrations 2012 to 2016 etc), P2P)
• Understanding of firewall and router technologies to configure WAN/LAN interfaces and facilitate needed traffic access via port forwarding, NAT, ACL's etc.
• Understanding of virtualization technologies and configurations using VMware, Citrix, Hyper V, etc.
• Understanding of cloud based VM technologies, AWS and Azure.
• Understanding of backup and disaster recovery technologies. File backups, image backups, DR Systems.
• Understanding of cybersecurity solutions and platforms to include EDR systems, e-mail phishing and spam protection systems, IDS/IPS, MFA, FIDO2, ethical hacking techniques, end user security awareness training, RMM's and other endpoint and user SaaS based systems and associated cybersecurity technologies.

Additional Degrees, Certs and Skills Required for Job Success:

• Completed Associates or higher level degree in Information Technology or related field. (Unrelated Bachelors degree with post graduate IT training and certification is acceptable.)
• Microsoft, CompTIA, Cisco Certification(s) completed or in progress
• Knowledge of PC/Server hardware and Operating systems; standalone and networked printers; TCPIP protocols; MS Office suite, iPhone, Android and other PDA devices, switches & routers.
• Firewalls and wireless AP installation and architecting.

Key Skills to job success:

• Ability to work and get along with others well. This is a highly sociable job that requires working with clients directly on a day to day basis.
• An ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Detail oriented self-starter, motivated worker, well organized and able to handle multiple tasks and problems quickly and efficiently.
• Follow through and task organized: You will need to follow up with clients, self-schedule and complete the tasks of your assigned job responsibility as scheduled and on time.
• Proactive vision. You will need to have the ability to asses network and system setups against IT best practices.
• You will need to implement recommendations and changes to the client environment in order to align them with IT best practices.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

We offer a highly competitive compensation plan with full benefits and the opportunity to advance your career (Full-Time Only).

Compensation: - Full Time.

Full competitive benefits package starting at 31 days.

• Bonus Plan

• Healthcare reimbursement

• PTO

Job Type: Full-time (Salary Range: $55,000 - $64,000, $25/hr. - $29/hr. based on experience and education.

Job Type: Full-time

Pay: $55,000.00 - $64,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Paid time off
• Referral program
• Vision insurance

Compensation Package:

• Double time pay
• Overtime pay
• Yearly bonus

Application Question(s):

• Do you have any experience working at a Managed Services Provider (MSP) or IT services company?
• What are some of the IT certifications or IT training you've accomplished?

Education:

• Associate (Required)

Experience:

• providing IT support.: 2 years (Required)
• customer service (any kind): 1 year (Required)

Ability to Commute:

• Lenexa, KS 66215 (Required)

Work Location: In person