Technical Support Engineer

Job Description: Technical Support Engineer

Job Title: Technical Support Engineer
Department: IT Support / Technical Operations
Experience: 04 Years
Employment Type: Full-Time, Permanent
Job Location: Chennai / Bengaluru / Hyderabad / Pune
Work Mode: Work from Office / Hybrid
Industry: IT Services & Consulting

Job Summary

We are looking for a customer-focused Technical Support Engineer to troubleshoot technical issues, assist users, and provide timely solutions for hardware, software, network, and application-related problems. The ideal candidate should have strong communication skills, a problem-solving mindset, and a willingness to learn new technologies.

Key Responsibilities

• Provide technical assistance to customers through phone, email, chat, or remote support tools.
• Diagnose and troubleshoot hardware, software, operating system, and application issues.
• Resolve technical queries related to installation, configuration, login, and connectivity.
• Support Windows operating systems, desktop applications, printers, and peripheral devices.
• Troubleshoot basic networking issues involving LAN, Wi-Fi, VPN, DNS, and TCP/IP.
• Create, update, and track support tickets in the ticketing system.
• Guide customers through step-by-step troubleshooting procedures.
• Escalate complex technical issues to L2/L3 support teams when necessary.
• Maintain technical documentation, troubleshooting guides, and issue-resolution records.
• Follow service-level agreements (SLAs) and established support procedures.
• Communicate professionally with customers and ensure a positive support experience.
• Coordinate with internal technical teams to resolve recurring issues.

Required Skills

• Basic knowledge of computer hardware, software, and operating systems.
• Familiarity with Windows 10/11 and Microsoft Office applications.
• Understanding of basic networking concepts, including IP addresses, DNS, DHCP, and Wi-Fi.
• Strong troubleshooting and problem-solving abilities.
• Good verbal and written communication skills.
• Customer service orientation and patience when handling technical queries.
• Basic knowledge of ticketing systems and remote desktop tools.
• Ability to work independently and collaboratively within a technical team.

Preferred Skills

• Experience with ServiceNow, Jira Service Management, Zendesk, or similar tools.
• Knowledge of Linux, Microsoft 365, Active Directory, or cloud-based applications.
• Familiarity with remote support tools such as TeamViewer or AnyDesk.
• Basic scripting knowledge using PowerShell, Python, or Bash.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications.

Educational Qualification

Diploma, B.E./B.Tech, B.Sc. Computer Science, BCA, MCA, or an equivalent qualification in IT or a related field.

Salary

As per industry standards, based on experience, technical knowledge, and communication skills.

How to Apply

Interested candidates can apply with their updated resume, mentioning technical skills, relevant experience, preferred work location, and notice period.

Naukri Search Keywords: Technical Support Engineer, Technical Support Executive, IT Support Engineer, Application Support Engineer, L1 Support Engineer, L2 Support Engineer, Help Desk Analyst, Service Desk Analyst, Customer Technical Support, Troubleshooting, Windows Support, Networking Support, Remote Support, Ticketing Tools.

Send your resume at [email protected]