Technical Support Engineer

About the job

Join the Team at ABYAT - Your Gateway to Retail Excellence!

About us

Are you ready to be part of the largest retail store in the Middle East? ABYAT, spanning an impressive 22,000 square meters and offering over 22,000 products, is your one-stop destination for all things home improvement and more. From elegant tiles and captivating wallpapers to state-of-the-art lighting solutions and stylish kitchen fixtures, we pride ourselves on offering a diverse array of top-quality products under one roof.

Established locally with a vision for excellence, ABYAT has been setting benchmarks since its inception in September 2005. With an unwavering focus on our customers, we've crafted an experience that revolves around their needs, from our meticulously designed store layouts to our unparalleled service offerings.

Expanding beyond our roots in Kuwait, ABYAT is now making waves in Saudi Arabia and setting our sights on Qatar and the UAE. As we continue to grow, we're seeking passionate individuals to join our dynamic team and contribute to our journey of success.

Position: Technical Support Engineer

Location: Medinah, KSA

Type: Full-time

Role Purpose

Responsible for providing technical support across ABYAT’s retail and corporate operations by ensuring the availability, reliability, and performance of end-user devices, Microsoft services, retail technology systems, and IT infrastructure. The role serves as the first point of contact for technical incidents and service requests while delivering exceptional customer service and maintaining business continuity.

Key Responsibilities:

• Provide first-line technical support for hardware, software, operating systems, and peripheral devices across ABYAT locations.

• Manage and resolve incidents and service requests through the IT ticketing system while adhering to service level expectations.

• Administer Active Directory, including user account creation, access management, group membership updates, and employee onboarding/offboarding activities.

• Support Microsoft 365 applications, including Outlook, Teams, and Office applications, while troubleshooting user account and email-related issues.

• Diagnose and resolve Windows operating system, desktop, laptop, printer, and workstation issues.

• Perform first-level network troubleshooting, including connectivity, DNS, DHCP, TCP/IP, LAN, and wireless network issues.

• Support Point of Sale (POS) systems, receipt printers, barcode scanners, and other retail technology devices to ensure uninterrupted showroom operations.

• Prioritize and respond quickly to critical business incidents affecting sales operations, store productivity, or management users.

• Maintain accurate ticket updates, technical documentation, and standard operating procedures.

• Collaborate with internal teams and vendors to resolve technical issues and support infrastructure-related initiatives.

Qualifications / Requirements

• 2–5 years of experience in Technical Support, IT Support, Service Desk, or Helpdesk environments.

• Hands-on experience with Active Directory and Microsoft 365 administration.

• Strong troubleshooting skills across Windows operating systems, hardware, software, and end-user technologies.

• Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, and wireless connectivity.

• Experience using IT ticketing systems and managing support requests.

• Experience supporting POS systems, printers, scanners, or retail technology is an advantage.

• Diploma or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.

• ITIL Foundation, CompTIA A+, Network+, Microsoft, or similar certifications are considered a plus.

• Fluent Arabic and English communication skills are required.

• Valid Kuwait driving license is preferred.

What We're Looking For

• Strong communication and customer service skills.

• A structured and logical troubleshooting approach.

• Ability to work independently and take ownership of technical issues.

• Strong prioritization skills and a sense of urgency when handling business-critical incidents.

• Calm, patient, and adaptable personality with the ability to support users from diverse backgrounds.

Apply now and take the first step towards an exciting career with ABYAT!