Technical Support Engineer

The Tech Support Engineer is a key role in contributing to the growth of business within the region, providing the essential post-sales product support, training, consultancy, and implementation for AVEVA applications. The job holder is accountable for delivery of professional services to customers, either internally or externally, and may be required to travel at short notice as a representative of the company wherever necessary to deliver services.

Key responsibilities

• Provides routine second line product support as required to customers in the region.
• Promptly address and resolve customer complaints or technical issues.
• Provides high quality, specialist product training in both AVEVA training centres and at customer locations.
• Contributes to the delivery of deployment and configuration services to AVEVA s customers
• Works with members of the technical team and technical managers to help develop scopes of work and proposals for consulting and customisation services
• Develops technical skills within their primary domain and into other AVEVA product areas to assist in the growth of the technical team in the region
• Provides industry specific consultancy, based upon related experiences to aid other members of the team to achieve successful product positioning.
• Provides pre-sales support as required by line management.

Desired Candidate Profile

• Experience with Microsoft Windows Operating Systems.
• Experience in Current versions of AVEVA InTouch and System Platform.
• A sound understanding of HMI / SCADA solution architectures and industrial automation.
• Domain experience in the implementation and use of process control utilized in the Food & Beverage, Consumer Packaged Goods (CPG), Metals, or Discrete industry manufacturing space.
• Experience as a Technical Support Engineer or related field practicing in support, design, development, and/or integration of process control and IT solutions for manufacturing.
• BS degree in a respective Computer Science or Engineering field.
• Excellent communication skills, written and verbal in English.
• Other languages will be considered a Plus
• Collaboration mindset and ability to work in a virtual team environment towards a common goal.