Technical Support Engineer

Responsibilities:

• Be responsible for after-sales technical support for deployment of repeater, DAS, Femto, ORAN, gateway, UMS and other products in SPM, Europe, Middle east and other regions.
• Respond to and resolve technical issues raised by customers and frontline teams, and participate in the design, review, and optimization of technical solutions;
• Provide both backend support and on-site support to address technical problems encountered by customers during usage, including complex software issues, equipment troubleshooting, and other technical issues.
• Undertake various technical support required for daily marketing and sales activities, such as technical communication, solution drafting, product testing, installation and commissioning, and other technical tasks.
• Provide training for channel partners or users, and support product exhibitions and technical seminars.
• Maintain close communication with the R&D department to keep abreast of its latest technical trends, and learn and master cutting-edge technical knowledge;
• Conduct regular work summaries and planning.

Requirements:

• Bachelor’s degree or above in Computer Science, Communication Engineering, Electronic Information, or a related discipline.

• Minimum of 3 years of relevant work experience; open to New Graduates with relevant internship experience.

• Prior experience in the telecommunications industry is highly preferred.

• Valid Cisco/Huawei certifications or project management certifications are a plus but not necessary.

• Good command of English and Chinese (both written and verbal) as working languages.

• Exceptional communication and interpersonal skills, with a strong ability to engage closely with customers and maintain market awareness.

• Proven ability to work collaboratively in a team environment, with high responsibility, strong stress resistance, and emotional intelligence.

• Willingness to travel as needed for frequent business trips and customer engagements.