Technical Support Engineer

Responsibilities:

• Perform installation, calibration, and commissioning of equipment at customer site.
• Provide on-site (and remote) technical support, maintenance, and troubleshooting for automated machines.
• Conduct system diagnostics and repairs for mechanical, electrical, and software-related issues for automated machines.
• Deliver technical training and equipment handover sessions to end-users and customer engineering teams.
• Support machine upgrades, modifications, and retrofits to meet customer requirements.
• Respond promptly to customer service requests and support escalations.
• Maintain high levels of customer satisfaction by providing professional, timely, and effective service.
• Monitor equipment performance, analyse data and recommend preventive maintenance plans.
• Ensure accurate documentation of service reports, maintenance logs, and customer feedback.
• Collaborate with Engineering and Quality teams, provide data on recurring field issues, resolve root cause and drive
• improvements.
• Development of service documentation, SOPs, and troubleshooting guides.
• Manage warranty, maintenance and support contract with customers.
• Perform internal buy-off, Application verification, and prepare report according to customer requirements.
• Provide service and work with customers to complete the in-house buy-off process according to customer requirements.

Requirements:

• Bachelor’s degree in Mechatronics, Electrical, Electronics, Mechanical Engineering or a related field.
• 2–5 years of experience in automation equipment, dispensing systems, semiconductor, electronics manufacturing, or related industries.
• Strong hands-on troubleshooting and engineering problem-solving skills.
• Knowledge of electromechanical systems, PLC/software interfaces, and pneumatic components is an added advantage.
• Experience in field service, equipment installation, or machine technical support—preferably in semiconductor, electronics, or automation industries.
• Good communication, presentation, and interpersonal skills.
• Able to work independently and collaborate effectively with cross-functional teams.
• Willing to travel domestically and internationally for customer support and project implementation.
• Open to extended project assignments in the United States based on business needs.

Pay: Up to RM7,000.00 per month

Education:

• Bachelor's (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person