Technical Support Engineer

Job highlights

• Requirements:Bachelors degree in a relevant technical field or equivalent experience .
• Proven experience in a technical support or customer service role . Strong analytical and problem-solving skills .

Unitech Technocrats PVT Ltd is looking for Technical Support Engineer to join our dynamic team and embark on a rewarding career journey

• Customer Support:Respond to customer inquiries and issues promptly via email, phone, or online channels
• Provide technical assistance and troubleshooting for product-related problems
• Problem Resolution:Diagnose and resolve technical issues reported by customers, ensuring timely and effective solutions
• Document and track customer issues using a ticketing system
• Product Knowledge:Develop and maintain a deep understanding of our products and services
• Stay informed about updates, new features, and industry best practices
• Collaboration:Collaborate with cross-functional teams, including development and quality assurance, to resolve complex technical issues
• Provide feedback to improve product functionality based on customer interactions
• Documentation:Contribute to the creation and maintenance of knowledge base articles, FAQs, and other support documentation
• Document troubleshooting steps and resolutions for common issues
• Customer Education:Educate customers on product features, best practices, and self-service options
• Conduct training sessions or webinars to enhance customer understanding
• Requirements:Bachelor's degree in a relevant technical field or equivalent experience
• Proven experience in a technical support or customer service role
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment