Technical Support Engineer

SQL, JAVA, Knowledge of Database and queries Technical Support Engineer Technical Support Engineer 0-1 Year SQL, JAVA, Knowledge of Database and queries

Job Description

,000/- per Month Qualification: B. Tech/BE (CS, IT), BCA

Roles & Responsibilities:

• Attend on-call and online meetings with clients to analyze, troubleshoot and diagnose ERP problems
• Document and resolve the ERP issues on the support system
• Actively update, maintain, and monitor product performance at the client site.
• Coordinate with client and development team to get the ERP problem resolved.
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Complete detailed reports listing requests to technical assistance steps taken to resolve them, and the specific dates/individuals involved
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Act as the initial point of contact for all computer and system-related concerns from clients or other employees
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware

Required Skills Set:

Good blend of Client facing skills and Technical aptitude Good verbal and written communication skill Well versed with SQL Good knowledge of Database and queries Ability to lead a workshop or training session Ability to prepare effective PowerPoint Presentations Ability to work within deadlines

Personal laptop, Smart Cell Phone, Good Internet Connectivity

• Looking for immediate joiners or the candidate who can join within 10-15 days. Bond of 1 Year is to be signed.

skills

• Knowledge of database and queries Contact No. must be atleast 10 digits *Resume is Compulsory

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