Technical Support Engineer

Job highlights

• Bachelors degree in Computer Science,IT,or a related field (BTech,BCA,MCA,BSc IT). 1-3 years of experience in technical support,application support,or IT helpdesk. Good understanding of web applications,browsers,and basic networking (DNS,HTTP,IP).
• Preferred Qualifications
• Experience using Postman for API checks.

Job Summary

We are looking for a customer-focused Technical Support Engineer to be the first line of help for our clients web, mobile, and cloud applications. You will troubleshoot issues, resolve tickets within agreed timelines, and work with our engineering team to fix problems at the root.

Responsibilities

• Respond to client support requests over email, phone, chat, and the ticketing system
• Troubleshoot and resolve issues in web and mobile applications, user access, and configuration
• Reproduce reported bugs, capture logs and steps, and escalate them clearly to the development team
• Track, prioritise, and close tickets within SLA, keeping clients updated on progress
• Run basic database checks with SQL and verify fixes before closing tickets
• Monitor application health and alerts, and assist during incidents and releases
• Maintain knowledge-base articles, FAQs, and troubleshooting guides
• Help onboard and train client users on our applications

Requirements

• Bachelors degree in Computer Science, IT, or a related field (B.Tech, BCA, MCA, B.Sc IT)
• 1-3 years of experience in technical support, application support, or IT helpdesk
• Good understanding of web applications, browsers, and basic networking (DNS, HTTP, IP)
• Working knowledge of SQL for querying and validating data
• Familiarity with ticketing tools such as Jira Service Management, Freshdesk, or Zendesk
• Basic familiarity with Windows and Linux environments
• Excellent written and verbal communication skills in English
• Patient, organised, and able to handle multiple tickets under pressure

Preferred Qualifications

• Exposure to cloud platforms such as AWS or Azure
• Experience using Postman for API checks
• Basic scripting knowledge (Bash, PowerShell, or Python)
• Understanding of ITIL concepts such as incident and problem management

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.