Technical Support Engineer

About the Job

Who we are and what do we do

India has witnessed a journey of Innovation in Digital Payments and today it leads the world with over 45% of the Global digital transaction volume. At NPST, we believe that our decade long journey has carved an opportunity for building future roadmap for the world to follow.

We are determined to contribute immensely to nation’s growth story with our vision “to provide digital technology across financial value chain” and our mission to create leadership position in digital payment space.

Founded in 2013, NPST is a leading fintech firm in India, part of the Make in India initiative and listed on BSE and National Stock Exchange. We specialize in Digital Payments operating as Technology Service Provider to Regulated entities and providing Payment Platform to Industry – empowered by payment processing engine, Financial Super app, Risk Intelligence engine and digital merchant solution.

While we drive 3% of global digital transaction volume for over 100+ clients, we aim to increase our market share by 5X in next five years through innovation and industry first initiatives.

What will you do

The ideal candidate will be responsible for providing backend/application support for Java-based applications and working closely with the Development, QA, DevOps, and Infrastructure teams to ensure application stability and timely resolution of technical issues. The role involves troubleshooting application issues, analyzing logs, supporting backend services, performing root cause analysis, and coordinating with development teams for permanent resolution of issues.

Job Responsibilities:

• Provide L2 backend/application support for Java-based applications.
• Troubleshoot and resolve application and production issues within defined SLAs.
• Analyze application logs and identify errors, failures, and performance-related issues.
• Work closely with Development, QA, DevOps, and Infrastructure teams for issue resolution.
• Perform technical troubleshooting and debugging of Java-based applications.
• Identify root causes of recurring application issues and coordinate with Development teams for permanent fixes.
• Monitor application health, stability, and performance.
• Support application deployments, releases, and post-release validation activities.
• Troubleshoot REST APIs, backend services, and application integrations.
• Perform database-level troubleshooting and execute SQL queries for issue investigation.
• Track incidents and ensure timely resolution in accordance with defined processes and SLAs.
• Prepare and maintain RCA documentation for major and recurring incidents.
• Identify recurring issues and recommend improvements to application stability and support processes.
• Support production releases and coordinate with relevant stakeholders during deployment activities.
• Maintain technical documentation related to application support, known issues, and resolutions.
• Collaborate with cross-functional teams to ensure smooth functioning of business-critical applications.

What are we looking for:

• Proven experience in Java Application Support, Production Support, Backend Support, or a similar role.
• Strong understanding of Core Java and Java-based applications.
• Good understanding of Spring/Spring Boot and backend application architecture.
• Hands-on experience with REST APIs and backend services.
• Strong knowledge of SQL and relational databases.
• Experience in application troubleshooting, debugging, and log analysis.
• Good understanding of Linux/Unix commands and application environments.
• Experience in incident management, troubleshooting, and Root Cause Analysis.
• Good communication and stakeholder management skills.
• Ability to work closely with Development and other technology teams to resolve complex technical issues.
• Experience working in a fast-paced production environment.
• Self-driven, result-oriented, and capable of working effectively under pressure.
• Detail-oriented with strong analytical and problem-solving skills.
• A collaborative approach and ability to work as a team to achieve organizational goals.

Educational Qualification - Bachelor’s degree in engineering, Computer Applications, Computer Science, or a related discipline.

Total Experience: 3- 4 years

Industry - IT, Software, Banking, BFSI, Payments, and FinTech.

Work arrangement – 5 days working from office

Location – Kolkata

What do we offer:

• An organization where we strongly believe in one organization, one goal.
• A fun workplace which compels us to challenge industry leaders and ourselves.
• Benefits that resonate ‘We Care’, building meaningful impact in society.
• Opportunity to shape the future of digital payment technologies and room to go beyond traditionally designed principles of digital payments.
• An environment of challenging the status quo and existing industry payment principles and being a trend setter in bringing in future.

If this opportunity excites you, we invite you to apply and contribute to our success story.

If your resume is shortlisted, you will hear back from us.