Technical Support Engineer

Job highlights

• Qualifying Skills Experience: . Have graduated with Computer Science or related bachelor s degree . 2+ years of work experience in a technical support setting,within financial institutions preferred . Strong problem-solving and troubleshooting skills . Stellar team player and can navigate issue resolution with cross functional teams .

• Investigate client inquiries and provide white glove assistance via phone, email, or chat

• Provide first response to technical issues, solve where possible

• Properly triage and escalate unresolved issues to appropriate internal teams in an effective, tactical, and empathetic manner

• Track customer inquiries through to resolution, maintaining a timely cadence of communication

• Develop and maintain technical and non-technical playbooks

• Prioritize and manage several open inquiries at one time

• Maintain a high bar for client experience by setting an example through performance and work ethic

• Participate in an on-call rotation to handle high priority queues

• Must work in a defined working hours, as required by the business;

Qualifying Skills Experience:

• Have graduated with Computer Science or related bachelor s degree
• 2+ years of work experience in a technical support setting, within financial institutions preferred
• Strong problem-solving and troubleshooting skills
• Stellar team player and can navigate issue resolution with cross functional teams
• Fantastic communication skills, both verbal and written
• Good understanding of Google apps, Salesforce, JIRA
• Flexible and adaptable to meeting the evolving needs of fast paced organization undergoing tremendous growth
• Technical troubleshooting experience preferred, not intimidated by command-line interfaces