Technical Support Engineer

Job highlights

• Note: This role requires rotational overnight and weekend on-call shifts
• Experience in customer service,IT support or technical support .

Whats it like to work with us

Our Quickbase employees enjoy the freedom and flexibility to do their best work using modern technology and

tools

For nearly 20 years, people of all backgrounds have been using Quickbase to create

applications that improve company workflows

We have thousands of customer universe of app-

enabled businesses that span all industries and company sizes including over 80 percent of the

Fortune 50, like Google (https://www

quickbase

com/customers)

Our US-based and Bulgaria-based employees work together

and win together

We are a place of support and welcoming, and want every employee here to feel

cherished and empowered

You

Are you ready for a fun and rewarding job that utilizes your problem-solving skills in a collaborative environmentWe are looking for a talented Technical Support Representative to join our dedicated team

As a Technical Support Representative, you will be the first point of contact for troubleshooting, and you will be a guide to the many resources available to customers

You will support our customers as a technical thought partner, helping them take ownership and improve every day as the foundation of Quickbase

Through their journey, you will provide exceptional customer service so that we all win together!

Responsibilities

You will learn new technologies, including the Quickbase platform and support tools

You will help customers achieve success using the Quickbase Platform via phone and email

You will provide functional troubleshooting, explain features, and guide customers on best practices via phone and email

You will provide creative solutions with a sense of urgency, to help customers with diverse needs and situations innovate and be more productive with Quickbase

You will help build resources to ensure the continued success of the team and customers

You will work to help elevate the customers voice through the company

Ideally, You Will Have

Basic knowledge in Networking, advanced in operating systems (Windows/MacOS)

Strong speaking and writing English skills

Basic knowledge in JavaScript, HTML, CSS understanding the syntax and the code structure

Ability to read/understand log files, and good overall technical expertise

Advanced database experience or knowledge is considered an advantage

A commitment to personal growth and a desire to learn, being engaged in your work, asking questions, researching answers, and contributing to the team

Detail-oriented mentality, with the ability to research issues, and document customer issues and resolutions

Excellent communication skills, inspiring confidence while leading customers through the steps to resolve issues via email, phone, screen-sharing sessions and occasionally in-person

Ability to manage multiple priorities and to triage customer issues in a fast-paced environment

Experience in customer service, IT support or technical support

The desire to WOW and deliver solutions for customers, work hard, and have fun doing it

Note: This role requires rotational overnight and weekend on-call shifts