Technical Support Engineer

Key responsibilities

• Provide technical assistance to service engineers, technicians, installers, and customers
• Troubleshoot operational issues and conduct root cause analysis for recurring equipment failures
• Coordinate with manufacturers regarding technical issues, warranty claims, and product improvements
• Review and update technical documentation, service manuals, and wiring diagrams
• Develop and deliver technical training modules, presentations, and practical assessments for internal teams and external clients
• Evaluate trainee competency through assessments and maintain training records and competency matrices
• Conduct product orientation for newly hired employees and coordinate training schedules with suppliers/manufacturers
• Perform site inspections before equipment delivery and installation
• Inspect installation quality and ensure compliance with manufacturer specifications and safety regulations
• Prepare site inspection reports, recommend corrective actions, and participate in project handover inspections

About you

• Bachelor's degree in Mechanical or Electrical, Electro-Mechanical Engineering or other related engineering disciplines
• Minimum 3–5 years of experience in commercial kitchen equipment, food service equipment, HVAC, refrigeration, or related industries
• Knowledge and proficiency in troubleshooting of electrical, refrigeration, gas, and mechanical systems
• Able to read wiring diagrams, schematics, and technical manuals
• Familiar with product-specific systems (kitchen equipment)
• Strong presentation and training delivery skills
• Confidence in public speaking and training facilitation
• Good command of English (written and spoken)
• Able to travel domestically or internationally for training and support
• Experience in creating training modules or conducting interactive workshops is a plus