Technical Support Engineer

Job highlights

• . Work Timings- 8:00 am to 5:00 pm CST / Rotational Shifts
• Relevant Experience: Prior experience in software support or IT help desk roles is preferred. Educational Preference: Bachelor s degree in Computer Science,Information Technology,or a related field

About SwiftSku:

SwiftSku empowers independent convenience store owners like you with a robust suite of tools, simplifying store management through real-time insights, seamless price-book updates, swift inventory control, profitable loyalty programs, scan data management and integrated payment solutions.

About the Role:

We are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis.

IMPORTANT - Please apply only if you can speak Gujarati, Hindi English fluently

Work Timings- 8:00 am to 5:00 pm CST / Rotational Shifts

Location: On-site | India

Key Responsibilities/Requirements:

• Technical Support and Troubleshooting skills - Provide expert support and resolve technical issues efficiently for end-users and clients.
• Analytical Skills - Utilize strong analytical skills to diagnose and troubleshoot software and system-related challenges.
• Customer Service Orientation - Demonstrate a customer-centric approach, delivering exceptional service and maintaining positive client relationships.
• Problem-Solving Expertise- Exhibit advanced problem-solving capabilities to address issues quickly and effectively
• Strong Communication Skills- Communicate technical concepts clearly, both in writing and verbally, with clients and team members.
• Team Collaboration- Work well within a team environment, contributing to collective goals and supporting peers as needed.
• Relevant Experience: Prior experience in software support or IT help desk roles is preferred.
• Educational Preference: Bachelor s degree in Computer Science, Information Technology, or a related field.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.