Technical Support Engineer

• Clean the BGM rack, projector lamp and filter, and AV rack in all meeting rooms.
• Upgrade AV equipment firmware.
• Replace printer toners
• Support the Network team with physical troubleshooting of phone/PC connectivity, and the System team with new PC installation at user locations.
• Inspect all IDF racks.
• Miscellaneous tasks.
• Coordinate with vendors on AV device issues (fault reporting / RMA).
• Coordinate issues with BMS and report via ticketing system.
• Check the status of remote controls, iPads, AMX touch panels, meeting room schedulers, the Azan prayer PC, the video wall, and Q-matic audio and video in the customer service area.
• Test Clickshare and CYNAP connectivity, desk phones in meeting rooms, video conference network connectivity, video conferencing, mic clarity, and ceiling speakers and amplifier status..
• Check video conferencing camera clarity, meeting room projectors and screens, LED displays, AMX and Crestron processor status, Extron HDMI switchers, and microphones

Desired Candidate Profile

• Bachelor’s degree in IT, Computer Science, Electronics, or a related field.
• 6+ years of hands-on experience in AV and IT support.
• Strong knowledge of meeting room AV systems, video conferencing, projectors, displays, microphones, and audio systems.
• Experience in troubleshooting network connectivity, desk phones, PCs, and AV equipment.
• Hands-on experience with AMX, Crestron, Extron, ClickShare, and CYNAP systems.
• Knowledge of firmware upgrades, preventive maintenance, and equipment inspections.
• Ability to coordinate with vendors, manage fault reporting/RMAs, and collaborate with Network and System teams.
• Strong troubleshooting, communication, and stakeholder-management skills.