Technical Support Engineer

ABOUT SONATA SOFTWARE

Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.

Job Description:

Job Title: Support Engineer (Azure or any Microsoft Products)

Location: Egypt (or) Romania

Work Mode: Remote

Type: Full Time, Permanent or Contract

Work Environment: 24x7

Preferred Qualifications:

• BA/BS degree or equivalent work experience is preferred.

• ITIL foundation.

Base Experience:

• Experience with Microsoft Office products

• 1-2 years customer support, service or sales experience, preferrable with previous Microsoft Product support experiences like Azure or Modern support

• Minimum 1-2 years customer support or service experience for B2B roles required preferred

to have support experiences with Microsoft Products like Azure or Modern

support

Skills:

• Curious, creative, and capable of critical thinking

• Advanced problem-solving skills and the ability to understand customer needs to own the

solution.

• High level of confidence working with decision makers in a business environment.

• Genuine ability to build relationships.

• Successful multi-tasking and swift adaptation to change.

• Positive and professional attitude in difficult situations

• Natural empathy towards frustrated, distraught, and even angry customers

• Passion for learning and advancing both technical and soft skills.

• Strong active listener who asks probing questions to uncover problem’s root cause.

• Excellent written and verbal communication skills with ability to articulate accurately and

efficiently.

• Demonstrate the ability to Influence.

• Strong active listening skills, able to ask strategic questions to uncover needs and deliver

appropriate value-added recommendations for products/services that will solve customer

problems.

• Answer incoming inquires via any applicable support channel (phone, chat, online

submission, etc.

• Conduct proactive outreach to partners either as part of an open case or for a campaign as

needed.

• Capture timely, accurate and clean Commercial and Partner data understanding that

incorrect data limits our ability to understand partner pain points and resolve both system

and policy issues.

• Actively listen and engage in all conversations remembering that they are serving as a

corporate spokesperson.

• Effectively uses provided delivery tools, processes, and methodologies consistently to

control deliveries in a repeatable way.

Why join Sonata Software?

At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.