Technical Support Engineer

Are you passionate about providing expert technical support for industrial pump solutions and ensuring customers across APAC receive world-class engineering service? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Product Engineer, Customer Service Industry Division , you will be delivering technical product support and drawing solutions for industrial pump customers across the APAC region, with a key focus on Japan, ensuring timely and accurate engineering responses that keep critical operations running. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Customer Service Industry Division team, you'll create impact by Providing expert technical engineering support that strengthens customer relationships and ensures Grundfos industrial pump solutions perform at their best across the APAC region..

Your main responsibilities include:

• Provide timely technical drawing support and product engineering assistance for customers in Japan and the broader APAC territory
• Review and create product configurations, technical drawings, and specifications for industrial pump applications
• Collaborate with sales teams and customers to resolve complex technical inquiries and ensure correct product selection
• Support cross-functional teams by translating customer requirements into actionable engineering documentation
• Maintain and update technical product data, ensuring accuracy and compliance with regional standards
• Identify opportunities to improve response times and streamline technical support processes

What makes you a great fit

Above all, you are a detail-oriented product engineer with strong knowledge of industrial pumps, excellent technical drawing skills, and the ability to deliver responsive support across diverse APAC markets. We would also imagine that you have:

• Bachelor's degree in Mechanical Engineering or a related technical discipline
• 3+ years of experience in product engineering, technical support, or applications engineering for rotating equipment or industrial pumps
• Proficiency in CAD tools and technical drawing creation for engineered-to-order or configured products
• Strong communication skills with the ability to work effectively across cultures in the APAC region
• Fluent English

It is a plus if you also:

• Experience with pump selection software or product configuration tools
• Familiarity with Grundfos products or similar centrifugal/positive displacement pump technologies

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos? Apply today! To get to know us better, follow us on LinkedIn or visit grundfos.com