Technical Support Engineer

Description:

SmartSights | Fully Remote

Solve complex problems. Support critical operations. Build a career where your expertise makes a difference and Culture Matters!

When customers rely on software to keep their operations running, best in class support matters.

We’re looking for a technical problem solver who takes ownership, communicates clearly, and keeps digging until there’s a solution.

We’re hiring now and moving quickly. If you bring strong technical support experience, a track record supporting industrial customers, and the drive to make an immediate impact, we want to hear from you.

About Us

SmartSights provides industrial analytics, alarm notification, and automated reporting software to manufacturers and critical infrastructure providers around the world. Our solutions help customers reduce downtime, support compliance, and improve productivity through real-time insights and rapid response workflows.

Behind that software is a team that understands the stakes and has each other’s backs.

Fully remote is how we work at SmartSights. We pair that flexibility with clear communication, accountability, and collaboration. Your expertise matters, your ideas have an audience, and your contributions have a visible impact.

About the Role

As a Technical Support Engineer, you’ll help customers and partners troubleshoot issues, strengthen their technical knowledge, and get more value from SmartSights solutions.

This role has a strong focus on taking care of the technical needs of our amazing customers. You’ll work directly with customers and collaborate with Product Management, Engineering, Channel Sales, and System Integrators to deliver practical solutions and trusted expertise.

You’ll have room to work independently, contribute ideas, and improve how we support our customers.

Requirements:

Technical Support Engineer