Technical Support Engineer

About Newland NPT

Newland NPT is a global leader in digital payment solutions, providing innovative and secure POS systems and smart devices used in over 120 countries worldwide . We help businesses make digital transactions simple and reliable through advanced payment technologies and services.

Learn more about us: www.newlandnpt.com

About the Role

We are looking for a proactive Technical Support Engineer with experience in Android application development to support our European customers across payment terminal operations, application development, system integration, and technical troubleshooting.

You will serve as a key technical contact between customers and our internal R&D, QA, and product teams, helping ensure the smooth implementation and stable operation of our payment solutions. Your scope will cover terminal hardware and software, as well as supporting platforms, including terminal management systems and key injection systems.

What You’ll Do

• Own customer technical issues from initial investigation through to resolution , providing remote support and on-site assistance across Europe when required.
• Support customers with Android application development, system integration, and the use of payment terminal hardware and software.
• Provide guidance and troubleshoot issues across supporting platforms, including terminal management systems and key injection systems.
• Act as a key technical interface between clients and internal teams, helping to resolve issues, support product integration, and improve customer satisfaction.
• Collaborate with R&D, QA, and product teams to reproduce, analyze, and resolve technical issues, keeping customers and internal stakeholders clearly informed throughout the process.
• Review and provide feedback on requirements, specifications, and technical designs to ensure proposed solutions are feasible and meet customer needs.
• Build and maintain strong technical relationships with prospective and existing customers, acting as a bridge between their teams and Newland NPT.
• Document customer cases, technical procedures, FAQs, and best practices to expand and improve our support knowledge base.
• Contribute to continuous improvement initiatives that enhance support quality, efficiency, and customer satisfaction.

What You’ll Bring

• A bachelor’s degree in Computer Science, Software Engineering, or a related field.
• At least two years of experience in Android application development.
• Proficiency in Java or Kotlin , with a strong understanding of Android components, runtime behavior, and application architecture.
• Strong English communication skills, both written and spoken, with the ability to explain technical topics clearly.
• Strong analytical, troubleshooting, and interpersonal skills.
• The ability to work independently and collaborate effectively with customers and colleagues across teams.
• Curiosity and enthusiasm for exploring new technologies.
• Willingness to travel across Europe for on-site customer support when required.
• Experience in POS terminal development or relevant technical experience in the payments industry is required.

Additional Experience That Would Be a Plus

• Previous experience providing technical support for hardware or software products.
• Knowledge of low-level software development using C/C++ .

Why Join Newland NPT?

• Join an international team developing and supporting digital payment solutions used around the world.
• Work across Android applications, payment terminals, system integrations, and supporting platforms.
• Develop your technical expertise through hands-on problem-solving and collaboration with customers and specialist teams.
• Grow your career in technical support and application development as we expand our European business.