Technical Support Engineer

Reports to: Senior Technical Support Lead

Location: Regal Way, Watford

Employment type: Full-time, permanent

Company Description

RVM Systems UK is a leading provider of reverse vending and automated recycling solutions, supporting retailers and governments to deliver large-scale Deposit Return Schemes (DRS). Part of the privately owned RVM Systems Group headquartered in Sweden, we operate globally across more than 40 markets and are trusted partners to many of the world’s largest retailers.

Our technology enables millions of consumers to recycle beverage containers every day, contributing to a circular economy and measurable environmental impact. In 2024 alone, RVM Systems technology supported the collection of over 13 billion containers worldwide. With the UK DRS approaching and continued business growth, we are now expanding our UK service capability.

Role Description

We are recruiting a Product & Application Support staff to support our UK reverse vending machine fleet. You will investigate faults, help customers and field engineers restore service, and maintain clear records of the checks and work completed. You will report to the Technical Support Manager and work with UK engineering and Group technical colleagues.

Key Responsibilities

• Handle technical calls and emails, assess the impact of faults and manage support tickets through to confirmed resolution.
• Diagnose mechanical, electrical, controls and connectivity faults using approved manuals, logs and remote tools.
• Explain checks and next steps clearly to store colleagues and field engineers.
• Prepare site-visit handovers with evidence, completed checks and relevant parts information.
• Escalate safety concerns and recurring failures and help improve practical fault guides.

Essential Experience

• Practical fault-finding experience with electromechanical equipment, machinery, automation or a comparable technical support role.
• Ability to read wiring diagrams and follow a logical diagnostic process.
• Basic PC and networking knowledge, including IP addressing and connectivity checks.
• Clear communication, accurate records and good judgement about safe limits and escalation.
• A relevant technical qualification, apprenticeship or equivalent practical experience.

Desirable Experience

• Experience in automation, conveyors, vending, packaging or retail equipment services would be useful
• Previous reverse vending experience is welcome, but we will also consider candidates with transferrable skills. RVM product training will form a park onboarding.

Working arrangements

This is a hybrid role with attendance at our Watford and agreed remote working. Out-of-hours work may be required to support service cover. We will explain the expected frequency, rota and payment or time-off arrangements during recruitment.

Our Values — STRIVE

• Sustainability First · Trust & Integrity · Responsibility & Ownership · Innovation Together · Value our People · Excellence Always