Technical Support Engineer

Introduction

If you have experience delivering and maintaining robust and reliable technical solutions, providing technical assistance to computer users, are customer service driven, and have experience resolving computer problems for clients; we encourage you to apply for the Technology Support Engineer position. This position is part of a growing and dynamic team that has overall responsibility for delivering and supporting the technical infrastructure that enables the operations of the Wisconsin Court System. The CCAP Technical Support team is responsible for supporting an efficient computing infrastructure, which includes computers, peripherals courtroom-based audio-visual systems, and networking equipment for over 2,800 users in 80 remote locations statewide.

Position Summary

LOCATION: Madison, WI, with a minimum of 25% statewide travel required. Certain positions with this Department may allow remote work for a portion of their work schedule, depending on the needs of the position and the work unit. This topic may be discussed in the interview process. The position is headquartered in Wisconsin and selected candidates may be expected to report to office locations in Wisconsin on short notice. Employees residing outside the state of Wisconsin are not eligible for full‐time remote work.

SALARY: Starting salary will be in the range of $72,009.60 to $87,152 annually, with a State of Wisconsin benefits package. Salary will be determined based on the selected candidate’s qualifications and experience.

Job Details

• Provides maintenance and support for Wisconsin Court System software and hardware. 2) Installs, configures and

troubleshoots computer hardware and software in county courthouses and court system offices throughout Wisconsin. 3) Provides technical customer support to all court system employees and takes corrective action. 4) Performs field service to upgrade hardware or troubleshoot and resolve technology issues. 5) Responds effectively and efficiently to unplanned events such as system failures or natural disasters involving production systems. 6) Implements cyber security policies.

Qualifications Required : 1) Associate's Degree in computer science, computer technician, or related field. 2) At least two years’ experience: providing phone‐based technical support; in computer hardware and software support and maintenance; and installing, configuring, upgrading and troubleshooting computers, printers, scanners, and other peripherals. 3) Good knowledge of local and wide area networking; computer operating systems and hardware; and information technology needs of court system. 4) Skill in maintaining computer equipment in courtroom, offices, desks, and central server areas; technical troubleshooting; verbal and written communication; and providing professional customer service. 5) Ability to setup computers, related peripherals and audio/visual equipment, and to implement infrastructure hardware, address technical emergencies, and uphold cyber security policies.

Preferred:

1. Prior CCAP experience.

Special Requirements

• Employment will require a criminal background check. 2) Must meet the minimum standards for driving a state vehicle. 3) Must be able to travel throughout the State of Wisconsin with overnights. 4) Travel will be minimally 25% of the time. 5) Ability to occasionally lift objects weighing up to 80 pounds. 6) The Wisconsin Court System does not sponsor work visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States, and to complete the required employment eligibility form upon hire.

How To Apply

Please submit a cover letter and resume in a single .pdf document indicating the position Technical Support Engineer – #26-2642 to [email protected]. All materials should address your relevant education, experience, and skills as it relates to the qualifications and special requirements listed above. Failure to follow these procedures may result in your disqualification.

Deadline to Apply

In order to be assured consideration, applications must be received by 11:59 PM on October 22, 2026. The Wisconsin Court System will provide reasonable accommodations to qualified applicants when requested. For additional information on the court system visit our website at www.wicourts.gov.

Upon request, all prospective employees can obtain a copy of the Equal Employment Opportunity Utilization Report.