Technical Support Engineer

Deskside Support Engineer

Fixed Term Employee - 3 month engagement

Salary pro rata

We are seeking an experienced Level 2 Deskside Engineer to join an established IT support team within a large organisation operating in Financial Services sector.

This is a hands-on support role providing Level 2 technical assistance to end users , with a strong focus on the Microsoft technology environment. The successful candidate will work closely with our client’s users onsite in their office in Dublin, troubleshooting hardware, software, Microsoft 365 and desktop-related issues while ensuring incidents and requests are resolved efficiently and professionally, reporting to the Auxilion Customer Delivery Manager onsite.

Due to the nature of the role, the successful candidate will be required to work fully onsite in the client’s offices, Dublin 12.

What will you be doing:

• Provide Level 2 deskside and desktop support to end users.
• Troubleshoot and resolve hardware, software, operating system and connectivity issues
• Provide support across the Microsoft 365 / Microsoft suite , including Outlook, Teams, OneDrive and related applications.
• Diagnose and resolve incidents escalated from Service Desk Level 1 support.
• Support the deployment, configuration and maintenance of laptops, desktops and other IT equipment (SCCM/Intune).
• Assist users with Microsoft Windows and desktop applications.
• Troubleshoot user access, permissions, authentication and connectivity issues (LAN / Wi-Fi / RSA MFA / Citrix VDI).
• Log, update and manage incidents and service requests through the organisation's IT service management/ticketing system (ServiceNow).
• Escalate complex technical issues to relevant infrastructure or specialist teams where required.
• Assist with hardware refreshes, software deployments and other IT projects where requested.
• Maintain a high level of customer service and communicate technical issues clearly to non-technical users.
• Follow established IT support, security and operational procedures.

What skills / experience will you have:

• Proven experience working in a Level 2 IT Support or Deskside Engineering environment.
• Strong practical knowledge of Microsoft Windows and Microsoft 365 .
• Experience supporting Outlook, Teams, OneDrive and other Microsoft applications.
• Good knowledge of desktop hardware, peripherals and troubleshooting.
• Experience working with Active Directory and user account administration.
• Familiarity with IT service management and ticketing systems. ServiceNow/Jira experience an advantage
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently while also contributing effectively to a wider IT support team.
• Comfortable working fully onsite and providing face-to-face support to users.
• Relevant Microsoft, CompTIA or other IT support certifications would be advantageous.
• ITIL Foundation Qualification and experience working with Financial Services organisations an advantage

The role will be based onsite in the client’s offices Dublin 12.

As this is a hands-on Deskside role, no hybrid/remote-working option is available. Candidates must be comfortable with this working arrangement and able to commute to the location as required.

This is an initial 3-month contract, with possibility of extension, subject to client/Auxilion requirements.

Our Company, Auxilion – About Us

Work matters. It’s where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.

Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

**Please note that we do not accept unsolicited CVs from recruitment agencies. Any CVs submitted without a prior written agreement and assignment will not be accepted, and no recruitment fees will be payable in respect of such submissions.**