Technical Support Engineer

About the Role

The Technical Support Engineer provides technical support for Cargas Energy customers by troubleshooting and resolving issues related to SQL, JavaScript, .NET code, and SQL servers. In this role, you'll build your knowledge of Cargas Energy while developing your troubleshooting and debugging skills. You'll respond to support tickets, document solutions, and work with teammates to resolve customer issues.

Key Responsibilities

• Respond to support tickets and provide clear updates through the ticketing system or by phone as needed.
• Debug SQL procedures, JavaScript, and .NET code to resolve routine technical issues.
• Monitor and perform basic configuration of SQL servers.
• Troubleshoot customer issues within a Cargas Energy component and escalate more complex issues when needed.
• Document troubleshooting steps, resolutions, and customer communication.
• Contribute common fixes, scripts, and how-to guidance to the knowledge base.
• Collaborate with teammates to share knowledge and coordinate workloads.
• Meet individual and team productivity, SLA, and KCS-related goals.
• Use approved AI technologies, intelligent automation, and self-service solutions to improve daily operations, enhance the customer experience, increase efficiency, support retention, and reduce ticket volume.

Required Qualifications

• Associate's degree or an equivalent combination of education and experience.
• 1+ year of experience in a business setting.
• Ability to learn new technology and use available resources to answer questions and solve problems.
• Ability to learn a ticketing system.
• Ability to work independently and with a team.
• Strong listening, conflict resolution, and communication skills.
• Proficiency in Microsoft Office Suite.

Additional Experience We Value

• Bachelor's degree in Computer Science, Business, or a related field.
• Experience in software support.
• Experience with ticketing systems such as Zendesk or Jira.
• Understanding of basic SQL queries, networking, logs, error messages, and APIs.

Who We Are

Cargas is an employee-owned software and consulting company where people do meaningful work and share in the success they help create. There’s no one-size-fits-all career path here—you’ll have the tools, support, and flexibility to explore opportunities, build your skills, and grow in ways that are meaningful to you—while contributing to the success of the company. Built on trust and transparency, we practice open-book management, giving employees visibility into company performance so they’re informed, accountable, and connected to our collective goals.

Headquartered in Lancaster, Pennsylvania, we’re committed to sustainable growth for both our business and our people.

Culture, Values, & Work

Our core values—employee ownership, teamwork, and customer care—guide how we work and support one another. We collaborate across teams, welcome diverse ideas, and foster an environment where people feel empowered to contribute. Work arrangements vary by role and team and are designed to balance exceptional customer care with flexibility for personal needs. Our employee tenure exceeds industry benchmarks, and we’ve been recognized as a Best Place to Work in Pennsylvania for two decades.

Ownership & Benefits

Employees share in our success through employee ownership, profit sharing, and bonus programs, supported by a competitive total rewards package that includes comprehensive benefits and cost-saving programs focused on mental, physical, financial, and social well-being.

Equal Opportunity Statement

Cargas Systems is an Equal Opportunity Employer. We encourage all applicants who are excited about our company to apply, even if you don't meet every qualification; you may be a great fit for this role or another opportunity at Cargas!