Technical Support Engineer (Depot)

Are you passionate about electronics, hardware repair, and troubleshooting? Strateq Group is looking for dedicated and technically skilled individuals to join our team. If you enjoy diagnosing technical issues, performing component-level repairs, and ensuring electronic equipment operates at its best, this could be the perfect opportunity for you. You will play an important role in maintaining and restoring POS equipment, tablets, electronic devices, and related peripherals while ensuring quality, reliability, and operational readiness.

Key Responsibilities

• Diagnose, troubleshoot, and repair POS equipment, electronic devices, tablets, and related peripherals.
• Perform hardware, component-level, and PCB board repairs, including soldering, desoldering, circuit troubleshooting, connector repairs, and board-level repairs.
• Replace faulty components such as screens, batteries, storage devices, power supplies, circuit boards, and other hardware modules.
• Conduct preventive and corrective maintenance to ensure equipment reliability and optimal performance.
• Perform testing, validation, and quality inspections on repaired, incoming, and outgoing equipment.
• Assess equipment functionality and verify operational readiness prior to deployment or return to service.
• Ensure proper handling, storage, and care of all equipment, parts, and materials received by the repair centre or depot.
• Maintain accurate repair records, parts usage, service reports, and relevant documentation in the designated system.
• Ensure all parts, tools, and equipment are properly labelled, tracked, and stored in accordance with company procedures.
• Monitor repair progress and provide timely updates on repair status, findings, and delays to the superior or reporting officer.
• Adhere to company policies, quality standards, safety requirements, and compliance guidelines always.
• Maintain a clean, organized, and safe working environment within the repair centre or depot.
• Complete all mandatory training, certifications, and competency requirements as assigned by the Company.
• Any other duties as and when instructed by the Reporting Officer or the Senior Management.

Requirements

• Degree, Diploma, certification, or equivalent experience in Electronics, Electrical, IT, or a related field.
• Proven experience in electronic, IT hardware, POS, tablet, or mobile device repair and maintenance.
• Strong troubleshooting skills, including component-level and PCB board diagnostics and repair.
• Proficiency in using diagnostic, testing, soldering, and repair equipment.
• Ability to interpret technical manuals, schematics, and service documentation.
• Good analytical, problem-solving, and attention-to-detail skills.
• Strong organizational, communication, and documentation skills.
• Ability to work independently and collaboratively in a team environment.
• Committed to quality, safety, and customer satisfaction.
• Experience in iPad / Android tablet repair, including battery replacement, screen replacement, and related hardware component repairs.